Empathy for heaven sakes!

 I am a flight attendant…I HAVE been:

A server

A front desk clerk

A hotel operator

A day care worker (okay only for 4 hours)

A convenience store clerk

A retail clothing clerk

And a mom

I am always amazed at the kindness and adversely intolerance of the service seeking public. I have been spit at, called a plethora of foul names, barfed on (obviously, that was not a controllable incident), swung at (thanks to my handy 3 weeks of karate, I dodged that one), told that my service was the worst ever, pushed into the lap of a passenger (a few times) without any acknowledgment they were responsible, yelled at, lied to, threatened and most fun of all…the superiority treatment. 

I am a very happy positive person. It takes a lot to get to me. I love to observe people and see how I can make their life better. I try to let the negative go right through me and not lodge itself right beside my gizzard where it festers and becomes a gangrenous mass of negativity. 

What I usually get…compliments, thank you’s, small gifts (always welcomed by your flight crews by the way, without expectation of something in return of course!), great conversations, chances to connect to amazing humans, chances to learn, opportunités to realize my amazing good fortune in life, what o have learned most though, is empathy.

I have two amazing 20 something boys. I watched my eldest as he reconstructed the display item in a clothing store to make it exactly like it was when he picked it up. I have watched my youngest retrieve a shopping cart from an elderly gentleman and take it to the cart coral..then, systematically put all the carts in that coral together in one line…OCD you say?…NO, empathy! I have taught them to treat others the way you like to be treated, look ahead, see what you can do to help our service hero’s do their job better…hey, if you treat people with kindness, they WILL pass it on..

So I introduce to you MY BLOG..it is not a “peace, love, dove” blog but a serious look at how we can improve our services, our community and ultimately, doesn’t that come back to all of us collectively? 

HELP US HELP YOU!